Shopify's native store credit does the basic bookkeeping: issue a balance, spend it at checkout, done. What it doesn't do is anything an operations or finance team actually needs around that balance — no expiry rules, no bonus for choosing credit over a cash refund, no accounting-grade liability report, no way to top up more than one customer at a time. Merchants are left running that half of the job in a spreadsheet next to a feature that's supposed to have replaced the spreadsheet. CreditOps is the operations and finance layer Shopify didn't build, and it's now open in beta.
Refund-to-Credit With an Automatic Bonus
This is the one no other store-credit app does: when a customer is refunded to store credit, CreditOps can automatically add a bonus on top — a real incentive to keep the money in your store instead of sending it back to a card. It's triggered live off Shopify's own refund webhook, the moment the refund happens, with an optional cap so a generous percentage doesn't turn into an unbounded liability on a large order. In testing, a real $50 refund on a real order triggered the bonus completely on its own, no manual step, correctly capped, and never double-issued on a second sync pass.
An Expiry Policy That Actually Runs Itself
Set how long credit should last and CreditOps applies it by default and reminds customers before it lapses — on a schedule you control, without spamming someone whose credit happens to sit inside more than one reminder window at once.
A Liability Report Your Accountant Can Use
Shopify's own store credit report stops at "outstanding balance." CreditOps adds what a finance team actually asks for: aging by how close credit is to expiring, a breakage forecast (unspent credit that's about to become pure margin), and period-over-period movement — issued, redeemed, expired, net — all of it built from a full local ledger since Shopify doesn't offer a live store-wide query for this itself.
Bulk Top-Up, Without a Spreadsheet Macro
Upload a CSV — email and amount — and CreditOps issues credit to every row it can match to a real customer, resumably and in the background, with a clear per-row result for anything it couldn't: no customer found, a bad amount, whatever it was. Nobody has to babysit it or start over if something in the middle fails.
One Plan, Built to Cover the Job
$24/month with a 14-day trial, through Shopify's own billing. The admin dashboard is available in English, Turkish, and Estonian.
Where It's Going
CreditOps is built for merchants who already use store credit heavily — high-return categories, loyalty-driven brands — and have outgrown what Shopify's native feature does on its own. It's in Shopify's App Store review queue now.
